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Awaiting Order Arrival

My order status says “Awaiting Arrival” – what does this mean?

“Awaiting Arrival” means your order has been processed and is on its way to our local warehouse or fulfillment center. Once it arrives, we’ll package it and ship it directly to your address.

How long will it take for my order to arrive after this stage?

Typically, items in this stage take 2–5 working days to arrive at our warehouse. After that, your order will be dispatched and delivered within our standard shipping timeframe (usually 2–4 business days, depending on your location).

Can I track my order while it’s awaiting arrival?

At this stage, tracking may not be fully active. Once your package reaches our warehouse and is shipped, you’ll receive an email with full tracking details.

Ordering & Payment

What payment methods do you accept?

We accept the following secure payment options:

  • Visa / Mastercard / Maestro

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (if available)

Can I pay in installments?

We’re working to integrate buy now, pay later options such as Klarna or Clearpay. Please check back soon or contact our support team for updates.

Will I receive a confirmation after placing an order?

Yes! As soon as your order is placed, you’ll receive a confirmation email with your order summary and tracking details (once available). If you don’t receive it, check your spam/junk folder or contact our support.

After sales

What should I do if I received a damaged or faulty item?

We're really sorry for the inconvenience! If your item arrives damaged or not working, please contact us within 7 days of delivery. Send an email to sales@creatingcommerce.co.uk with your order number and photos of the item, and we’ll arrange a replacement or refund ASAP.

Can I return an item after purchase?

Yes! We offer a 14-day return policy. If you’re not satisfied with your purchase, you can return it in its original, unused condition. Visit our Returns & Refunds page for the full process and instructions.

How long does it take to process a refund?

Once we receive your returned item and confirm its condition, refunds are usually processed within 3–5 business days. The refund will be issued to your original payment method.

Do you offer exchanges?

Yes, we can arrange an exchange for size, color, or a different item (subject to availability). Just reach out to us with your order details, and we’ll guide you through the process.

Refund

How do I request a refund?

To request a refund, simply email us at sales@creatingcommerce.co.uk with your order number, a brief explanation of the issue, and any relevant photos (if applicable). Our team will guide you through the next steps.

How long do I have to request a refund?

You can request a refund within 14 days of receiving your order, as long as the item is unused, in its original packaging, and meets our return conditions.

How long does it take to receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 3–5 business days. The amount will be returned to your original payment method.

Are shipping costs refundable?

Shipping fees are non-refundable, unless the return is due to a fault on our end (e.g. damaged, defective, or incorrect item). In such cases, we’ll cover the return shipping costs as well.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.